Privacy Policy

Privacy Policy

1. Introduction

Walters Real Estate (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

2. What is Personal Information?

Personal information means information or an opinion that identifies an individual or could reasonably identify an individual.

The types of personal information we may collect include:

– Name

– Residential or postal address

– Email address

– Phone number

– Payment or billing information

– Any other information relevant to providing our products or services

3. How We Collect Personal Information

We may collect personal information in a variety of ways, including:

– Through our website

– Through online forms or enquiries

– Through social media interactions

– From publicly available sources

– From third parties where authorised or permitted by law

– Through cookies and website analytics tools

Where reasonable and practicable, we will collect personal information directly from you.

If we receive your personal information from a third party, we will take reasonable steps to notify you where required.

4. Why We Collect Personal Information

We collect, hold and use personal information for purposes including:

– Providing our products and services

– Responding to enquiries and customer support requests

– Managing client relationships

– Processing payments and invoices

– Sending updates, newsletters or marketing communications

– Improving our website, products and services

– Meeting legal and regulatory obligations

We may also use your personal information for secondary purposes closely related to the primary purpose where you would reasonably expect such use.

You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe function in our communications.

5. Sensitive Information

We will only collect sensitive information:

– With your consent;

– Where reasonably necessary for our functions or activities; or

– Where required or authorised by law.

Sensitive information will only be used for the purpose for which it was collected or for directly related purposes permitted by law.

6. Disclosure of Personal Information

We may disclose your personal information to:

– Employees, contractors and service providers who assist us in operating our business

– Professional advisers including lawyers

– Payment processors and IT service providers

– Government agencies or regulators where required by law

– Other parties where you have consented to the disclosure

We do not sell personal information to third parties.

7. Overseas Disclosure

Some of our third-party service providers may store or process personal information outside Australia, including in countries such as the United States and the Phillippines.

Where we disclose personal information overseas, we will take reasonable steps to ensure the recipient handles the information in accordance with the Australian Privacy Principles.

8. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may collect information such as:

– Browser type

– Device information

– IP address

– Pages visited

– Time spent on our website

You may disable cookies through your browser settings; however, some website functionality may be affected.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

When personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it unless we are required by law to retain the information.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

Requests for access or correction should be made in writing using the contact details below.

We may require proof of identity before releasing personal information.

11. Data Breaches

If we become aware of a data breach involving personal information that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

12. Complaints

If you believe we have breached the Australian Privacy Principles or have concerns about how we handle your personal information, please contact us using the details below.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The current version will always be available on our website.

14. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy or our handling of personal information, please contact us: